Shipping Return and Exchange

Shipping Policy

Free Shipping

We offer free standard worldwide shipping on selected orders.

For orders not qualified as free shipping, we offer a shipping rate of $6-$15 depends on destination.

We also offer a multitude of EXPRESS shipping options (FedEx/DHL/UPS etc) for you to choose from – you can find these options at checkout!

Please note, all international orders are charged duties and taxes in advance.

Most products orders are filled per affiliate stores.

Estimated delivery time will be changed according to the actual logistics and transportation.  Please allow 11-35 business days for delivery.

Shipping FAQs

  • Will I get a tracking number for my package?

Yes! We will send you a notification email with your order number and      tracking number when we ship your package

  • What if ” I need to change something on my order”?

We strive to process and ship your order as quickly as possible! This means that once an order is placed, we are unable to cancel the order. However, if you need to change contact person/delivery address, let us know before we arrange shipment.

Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped.

Once the packaging and shipping process has started, it can no longer be canceled.


If you do not want the product you received, you are required to contact us via email at
shop within 14 days of receiving the item. After the claim is approved,
you must return the item to our warehouse at your own expense and the item must be unused;

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to
shop within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on a tracking number update) but you did not receive the item,
you must submit a claim to the shipping carrier directly.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise,
you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

Your order does not arrive due to an incorrect address provided by you; Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

  1. In the event of a return, exchange, or refund request contact us via email at and include the evidence if required;
  2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
  3. You must provide a tracking number;
  4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. For us to ship a replacement product or process a refund for a damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to